Customer Support Executive

• Resolving Customer Issues:

  Addressing and resolving customer complaints, problems, and technical difficulties. 

• Processing Orders and Transactions:

  Handling order placement, payment processing, and order tracking. 

• Handling Returns, Refunds, and Exchanges:

  Managing customer requests for returns, refunds, and exchanges in a timely and efficient manner. 

• Maintaining Customer Records:

  Keeping accurate and up-to-date records of customer interactions and transactions. 

• Ensuring Customer Satisfaction:

  Striving to exceed customer expectations and build positive relationships. 

• Providing Product Knowledge:

  Possessing a strong understanding of the company's products and services to effectively answer customer questions. 

• Collaborating with Other Teams:

  Working with other departments, such as sales, marketing, and engineering, to resolve complex issues and improve customer experience. 

• Identifying Opportunities for Upselling and Cross-selling:

  Recognizing opportunities to suggest additional products or services that may benefit customers. 

• Collecting and Analyzing Customer Feedback:

  Gathering and analyzing customer feedback to identify areas for improvement. 

• Following Company Policies and Procedures:

  Adhering to company guidelines and protocols when handling customer interactions and resolving issues. 

• Escalating Issues:

  Knowing when to escalate complex or sensitive issues to appropriate personnel for resolution. 

Specific Customer Support Roles:

• Customer Service Representative:

  The entry-level role, focusing on basic customer support and problem resolution. 

• Customer Support Specialist:

  Handles more complex issues and provides specialized support in a particular area. 

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., supernova.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 55 Customer Support Executive at supernova
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.