Customer Support Team Leader

Key Responsibilities:

• Customer Engagement & Satisfaction:

• Act as the primary point of contact for customers, addressing queries, complaints, and feedback efficiently.

• Develop and implement customer engagement strategies to boost retention and brand loyalty.

• Team Leadership & Management:

• Lead and mentor the customer relationship team to ensure high service standards.

• Set performance goals, monitor team efficiency, and conduct regular training sessions.

• Customer Retention & Growth:

• Drive customer loyalty programs, post-sales follow-ups, and periodic check-ins to ensure a seamless experience.

• Identify opportunities for upselling and cross-selling based on customer needs.

• Operational Excellence & Process Improvement:

• Analyze customer feedback to refine service delivery and implement best practices.

• Maintain and update CRM systems for accurate customer data management.

• Reporting & Strategy Development:

• Prepare reports on customer satisfaction, issue resolution, and service improvement areas.

• Work closely with the sales and service departments to align customer strategies.

Qualifications & Experience:

• Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Experience:

• Minimum 2- 5 years of experience in customer relationship management in the automotive sector.

• Proven leadership experience in managing a customer relations team.

• Key Skills:

• Strong interpersonal and communication skills.

• Proficiency in CRM software and data management tools.

• Ability to handle customer escalations professionally.

• Strategic thinking and problem-solving capabilities.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 दरमहा that depends on your interview. It's a फुल टाईम job in Navsari.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., MIRACLE HUB.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 5 Customer Support Team Leader at MIRACLE HUB
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.