•Job Title:• Email and Chat Process Executive
•Key Responsibilities:•
1. Respond to customer inquiries via email and chat in a timely and professional manner.
2. Resolve customer complaints and issues efficiently.
3. Provide accurate product/service information and troubleshooting assistance.
4. Document customer interactions and maintain records.
5. Meet productivity and quality standards.
•Requirements:•
1. Good communication and interpersonal skills.
2. Ability to work in a fast-paced environment.
3. Basic computer knowledge and typing skills.
4. Familiarity with customer support software.
5. Patience and problem-solving skills.
•Skills:•
1. Excellent written communication.
2. Customer service orientation.
3. Time management and multitasking.
4. Analytical and problem-solving skills.
5. Adaptability and flexibility.
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