Email & Chat Support Executive

•Job Title:• Email and Chat Process Executive

•Job Summary:•

We are seeking an efficient and customer-focused Email and Chat Process Executive to manage our customer inquiries and concerns via email and live chat. The ideal candidate will provide exceptional customer service, respond to customer queries in a timely and professional manner, and ensure a positive customer experience.

•Key Responsibilities:•

1. •Email Management:•

- Respond to customer inquiries via email in a timely and professional manner.

- Resolve customer complaints and concerns via email.

- Ensure all email responses are accurate, concise, and meet the company's quality standards.

2. •Live Chat Management:•

- Respond to customer inquiries via live chat in a timely and professional manner.

- Resolve customer complaints and concerns via live chat.

- Ensure all live chat responses are accurate, concise, and meet the company's quality standards.

3. •Customer Service:•

- Provide exceptional customer service to ensure a positive customer experience.

- Ensure all customer interactions are handled in a professional and courteous manner.

4. •Process Adherence:•

- Adhere to the company's email and chat processes and procedures.

- Ensure all customer interactions are logged and updated in the CRM system.

5. •Quality Assurance:•

- Ensure all email and live chat responses meet the company's quality standards.

- Participate in quality assurance activities to ensure continuous improvement.

•Requirements:•

1. •Education:• Bachelor's degree in any field.

2. •Experience:• 1-2 years of experience in customer service, email, or chat support.

3. •Skills:•

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.

- Proficient in CRM software and Microsoft Office.

4. •Language:• Fluency in English (written and spoken).

•Working Hours:•

- Rotating shifts (morning, afternoon, evening)

- 5-day workweek (including weekends)

•What We Offer:•

- Competitive salary

- Opportunities for career growth and development

- Comprehensive training program

- Friendly and supportive work environment

If you're a customer-focused and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application, including your resume and cover letter.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 4 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21500 - ₹42500 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., DIGITAL INFOMEDIA SOLUTION.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 9 Email & Chat Support Executive at DIGITAL INFOMEDIA SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Flexible Shift.