Job Summary:
We are looking for motivated and professional Debt Collection Agents to join our International Call Center team. The ideal candidate will be responsible for handling overdue accounts, contacting customers to collect outstanding payments, negotiating payment plans, and ensuring timely debt recovery while maintaining a positive customer experience.
Key Responsibilities :
Contact customers via phone, email, and other communication channels to collect overdue payments.
Negotiate payment arrangements and settlements in compliance with company policies.
Maintain a professional and empathetic approach while handling disputes and objections.
Document all interactions and payment commitments accurately in the system.
Follow company policies, regulatory guidelines, and compliance requirements.
Work towards achieving monthly collection targets and KPIs.
Escalate unresolved cases to the appropriate department for further action.
Provide excellent customer service while ensuring effective debt recovery.
Required Skills & Qualifications:
Experience in international debt collection/customer service is preferred.
Strong communication and negotiation skills with fluency in English (both verbal and written).
Ability to handle difficult conversations professionally and tactfully.
Familiarity with CRM software and collection tools is an advantage.
Strong problem-solving and conflict-resolution skills.
Ability to work in a fast-paced, target-driven environment.
Willingness to work in night shifts/rotational shifts as required.