International Customer Representative

Job Title: Customer Service Representative

Job Type: Full-time

Location: Vikroli

Department: Customer Service

Reports to: Customer Service Manager

Job Overview:

We are looking for a friendly and dedicated Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, troubleshooting, and providing support for products or services. You will be responsible for ensuring an exceptional customer experience through both phone and email interactions.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.

• Assist customers with product or service-related issues, providing effective solutions in a timely manner.

• Maintain a thorough knowledge of company products and services to offer accurate and helpful information.

• Process customer orders, returns, or exchanges and ensure accurate order fulfillment.

• Address customer complaints and escalate unresolved issues to the appropriate department.

• Keep records of customer interactions, transactions, and feedback in the company’s database.

• Collaborate with other departments to ensure customer satisfaction and resolve complex issues.

• Follow up with customers to ensure their issues are fully resolved.

• Stay updated on product or service changes and internal procedures.

• Provide feedback to improve customer service processes and customer satisfaction.

Required Skills and Qualifications:

• High school diploma or equivalent; further education or certification is a plus.

• Previous experience in customer service or related field is preferred.

• Strong verbal and written communication skills.

• Excellent problem-solving abilities and conflict resolution skills.

• Ability to work in a fast-paced environment and multitask.

• Proficient in using customer service software, databases, and Microsoft Office Suite.

• Patience and a positive attitude in dealing with challenging customers.

• Attention to detail and accuracy.

Preferred Qualifications:

• Graduate

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Impact Infotech.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 10 International Customer Representative at Impact Infotech
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.