International Voice Process

salary 25,000 - 30,000 /month
company-logo
job companyNvks Infotech
job location Hubballi, Dharwad
job experienceकस्टमर सपोर्ट / टेलिकलर मध्ये 1 - 6+ वर्षे अनुभव
verified_job वेरिफाइड
10 ओपनिंग
full_time फुल टाईम

Job Highlights

qualification
ग्रेजुएट आणि त्याहून अधिक
gender
All genders
jobShift
6 days working | Night Shift

Job चे वर्णन

US International Voice Process:

Experience- above 1 yr.

Salary - 25000-30000

Required English and Hindi language

Timing - 9pm to 5am ( Night Shift ).

Key Responsibilities:

  • Handle inbound and outbound calls from US-based customers.

  • Provide timely, effective, and high-quality customer support.

  • Address customer inquiries, complaints, and issues in a professional and courteous manner.

  • Provide product or service information and offer solutions to customer problems.

  • Maintain accurate records of customer interactions, transactions, comments, and complaints.

  • Ensure that all customer issues are resolved to satisfaction and within company guidelines.

  • Follow up with customers to ensure satisfaction and proper issue resolution.

  • Collaborate with internal teams to resolve escalated queries and enhance service quality.

  • Meet performance and quality standards, including call handling time, customer satisfaction, and first-call resolution.

  • Adhere to company policies, procedures, and guidelines.

  • Work in a fast-paced environment while maintaining a positive attitude.

Requirements:

  • Excellent verbal and written communication skills in English (US accent preferred).

  • Previous experience in customer service, preferably in a voice-based process.

  • Ability to handle and resolve customer issues with a positive attitude.

  • Basic computer skills and proficiency in MS Office.

  • Ability to multitask, work independently, and be part of a team.

  • Flexibility to work in shifts (night shifts may be required).

  • Knowledge of US culture and practices is an advantage.

  • Good listening and problem-solving skills.

  • High school diploma or equivalent (Bachelor’s degree preferred).

Preferred Skills:

  • Prior experience in a voice-based process for US clients.

  • Strong interpersonal and customer service skills.

इतर details

  • It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 6+ years Experience.

More about this International Voice Process job

  1. What is the eligibility criteria to apply for this International Voice Process job?
    Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 6+ years Experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹25000 - ₹30000 दरमहा that depends on your interview. It's a फुल टाईम job in Dharwad.
  3. How many working days are there for this International Voice Process job?
    Ans: This International Voice Process job will have 6 working days.
  4. Are there any charges applicable while applying or joining this International Voice Process job?
    Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., NVKS INFOTECH.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this International Voice Process role?
    Ans: There is an immediate opening of 10 International Voice Process at NVKS INFOTECH
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
  8. What are the timings of this International Voice Process job?
    Ans: This International Voice Process job has Night Shift.
Candidates can call HR for more info.
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इतर details

Incentives

No

No. Of Working Days

6

Shift

Night

Contract Job

No

Salary

₹ 25000 - ₹ 30000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Pooja Kolkar

इंटरव्ह्यूचा पत्ता

Hubballi, Dharwad
Posted 10+ days ago
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