Tele calling

Languages: ,

12वी पास आणि त्याहून अधिक

Females Only

6 days working | Day Shift

As a Telecalling Executive at Saiba Amruttulya, you will be responsible for providing exceptional customer support through inbound and outbound calls. You will address customer inquiries, resolve product-related issues, and maintain a positive brand image. This role requires strong communication skills, empathy, and a customer-centric approach to ensure a delightful experience for every caller. Key Responsibilities Customer Inquiries: Handle incoming calls and respond to questions about Saiba Amruttulya’s products, prices, and outlet locations. Issue Resolution: Identify customer concerns (e.g., product quality, order status) and offer prompt, effective solutions or escalate to relevant departments. Product Knowledge: Stay updated on the company’s tea and coffee offerings, new flavors, promotions, and franchise details to provide accurate information. Order & Follow-Up Calls: Make outbound calls for order confirmations, feedback collection, and follow-ups on unresolved customer queries. Record Management: Maintain detailed call logs, document customer interactions, and update the CRM system with relevant information. Feedback & Reporting: Gather customer feedback on products and services, and share insights with the management team to improve overall customer satisfaction. Compliance & Quality: Adhere to company guidelines and maintain quality standards in every customer interaction. Skills & Qualifications Education: High school diploma or equivalent; bachelor’s degree preferred. Communication: Excellent verbal communication skills in [Marathi,eglish,hindi]. Customer Focus: Ability to remain patient, empathetic, and solution-oriented. Technical Proficiency: Familiarity with basic computer applications and CRM software. Teamwork: Willingness to collaborate with colleagues across departments (sales, operations, etc.). Time Management: Capable of handling multiple calls and tasks efficiently.