Telecaller

Industry Type: Motor Insurance

ग्रेजुएट आणि त्याहून अधिक

Females Only

6 days working | Day Shift

We are looking for an enthusiastic and dedicated [••job_title_label••] to become a valuable part of our team for Knp Career Solution based in [••city_label••], located at [••locality label••]. The role offers [••in_hand_salary_label••] and involves managing customer calls, delivering outstanding customer service related to [••industry_label••]. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.Job Requirements:We are seeking candidates with [••experience_range_label••] years of experience in customer service or telecalling, who are proficient in [••regional_lang_label••]. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A [••min_qualification_label••] is required, and candidates must be open to working [••working_days_label••] during the [••shift_type_label••] shift.