Telecaller

Languages: ,

ग्रेजुएट आणि त्याहून अधिक

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

We are looking for an enthusiastic and dedicated Telecaller to become a valuable part of our team for Nanavati Cars Private Limited based in Surat, located at Piplod. The role offers ₹15000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to Automobile. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:





Manage incoming and outgoing calls in a professional manner.



Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.



Log customer interactions and track follow-ups.



Offer timely and relevant solutions to resolve customer issues.



Collaborate with team members to escalate and address more complex concerns.



Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with 1-6 years of experience in customer service or telecalling, who are good in Hindi, Gujarati. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th pass or a graduated candidate is required, and candidates must be open to working 6 days working during the Day shift.