Recovering overdue payments from individuals or businesses by contacting debtors, negotiating repayment plans, and ensuring compliance with legal and ethical standards.
Key Responsibilities:
Locate and Contact Debtors:
Identify and reach out to individuals or businesses with outstanding debts.
Negotiate Payment Plans:
Work with debtors to establish feasible repayment schedules and arrangements.
Maintain Records:
Keep detailed records of all communications, actions taken, and payment statuses.
Address Inquiries and Complaints:
Handle questions and concerns from debtors regarding their debts and payment plans.
Ensure Compliance:
Adhere to all applicable laws, regulations, and company policies related to debt collection.
Monitor and Update Accounts:
Track the status of assigned accounts and update databases with relevant information.
Investigate Billing Errors and Disputes:
Investigate and resolve any billing errors or disputes raised by debtors.
Collaborate with Legal Counsel:
Work with legal professionals when necessary to pursue legal action for debt recovery.
Utilize Debt Collection Software:
Use specialized software to manage accounts, track payments, and communicate with debtors.
Maintain Confidentiality:
Handle sensitive information with the utmost discretion and confidentiality.