Telecalling Executive

Industry Type: Real Estate

12वी पास आणि त्याहून अधिक

All genders

6 days working | Day Shift

Job Benefits: PF

A Tele calling Executive, or Tele caller, is responsible for making outbound calls to potential or existing customers to generate leads, promote products/services, and answer customer inquiries, while also maintaining accurate records of interactions and meeting sales targets. Here's a more detailed breakdown of a Tele calling Executive's responsibilities and requirements:Key Responsibilities:Outbound Calling:Making calls to potential customers to generate leads and promote products/services. Customer Interaction:Engaging with customers in a courteous and professional manner, understanding their needs and addressing their inquiries. Lead Generation:Identifying potential customers and qualifying leads for the sales team. Sales and Promotion:Explaining the benefits of products or services, answering questions, and potentially closing sales. Record Keeping:Maintaining accurate records of customer interactions, including call logs, notes, and follow-up actions. Target Achievement:Meeting individual or team sales targets and performance goals. Customer Service:Providing support and assistance to customers, resolving their issues and ensuring their satisfaction. Data Management:Updating customer records and maintaining accurate information in the CRM system. Reporting:Providing regular updates on activities and performance to the team lead or manager. Following up with leads and existing customers:Ensuring customer satisfaction and identifying opportunities for upselling. Skills and Qualifications:Communication Skills: Excellent verbal and written communication skills, including active listening and persuasive communication. Interpersonal Skills: Ability to build rapport and establish positive relationships with customers. Customer Service Skills: Ability to handle customer inquiries, resolve issues, and provide excellent service. Sales Skills: Understanding of sales techniques and ability to close deals. Computer Skills: Proficiency in using CRM systems and other relevant software. Time Management Skills: Ability to manage time effectively and prioritize tasks. Adaptability: Ability to adapt to different customer personalities and situations. Problem-Solving Skills: Ability to identify and resolve customer issues. Language Skills: Fluency in the required language(s) for the role (e.g., English, Hindi, etc.). Experience: Previous experience in telecalling, customer service, or sales is a plus.