We are looking for an enthusiastic and dedicated [••Malyalam speaking candidates••] to become a valuable part of our team based in [Bangalore], located at Brookefiled. The role offers [15000 to 22000 ••] and involves managing customer calls, delivering outstanding customer service related to [••Electric Vehicles•]. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.