Job Title: Customer Support Representative
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing exceptional support via phone, email, or chat. You’ll help resolve issues, answer inquiries, and ensure customer satisfaction while representing our brand with professionalism and care.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, or live chat.
Provide accurate information about products/services and troubleshoot customer issues.
Manage and resolve customer complaints with empathy and efficiency.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Collaborate with other team members and departments to address customer needs.
Identify and report recurring issues to help im