credit card field sales job involves directly promoting and selling credit card products to potential and existing clients, often involving in-person interactions, and meeting sales targets.
Key Responsibilities:
Prospecting and Lead Generation:
Identifying and contacting potential customers, including in-house clients and those acquired through various outreach methods (e.g., telecalling, direct mail, etc.).
Sales Presentations and Pitches:
Providing informative and persuasive presentations on the benefits and features of credit card products, and answering customer inquiries.
Customer Engagement and Relationship Management:
Building and maintaining positive relationships with clients, providing excellent customer service, and addressing their concerns effectively.
Meeting Sales Targets:
Consistently meeting and exceeding established sales targets, including acquiring new customers and increasing the credit card portfolio.
Application Processing and Verification:
Handling and verifying credit card applications, ensuring completeness and accuracy of documentation, and adhering to KYC (Know Your Customer) regulations.
Product Knowledge and Training:
Staying up-to-date on the latest credit card products, features, and offers, as well as relevant regulations and competitor products.
Reporting and Tracking:
Maintaining accurate records of sales activities, customer interactions, and performance data to track progress and identify areas for improvement.
After-sales service:
Providing support and assistance to cardholders with any queries or concerns they may have.
Qualifications and Skills:
Strong Sales Skills: Proven ability to effectively communicate, persuade, and close sales.
Excellent Customer Service Skills: Ability to build rapport, address concerns, and ensure customer satisfaction.
Product Knowledge: Understanding of credit card products, features, benefits, and relevant regulations.
Communication Skills: Strong verbal and written communication skills for effective interaction with clients.
Self-Motivation and Drive: Ability to work independently, set goals, and consistently achieve results.
Organizational Skills: Ability to manage time, prioritize tasks, and maintain accurate records.
Adaptability: Ability to adjust to changing market conditions and company policies.