1. Collection & Recovery:
o Visit customers in assigned areas to collect overdue payments.
o Follow up with customers via calls and visits to ensure timely repayment.
o Negotiate payment plans and settlements where necessary.
2. Customer Interaction & Relationship Management:
o Explain payment terms and outstanding dues professionally.
o Address customer concerns and provide solutions within company policies.
o Maintain positive relationships to ensure future payments are on time.
3. Documentation & Reporting:
o Maintain records of collection status, follow-ups, and payments received.
o Prepare daily reports on visits and collection updates.
o Submit receipts and payment acknowledgments as required.
4. Compliance & Process Adherence:
o Adhere to company policies and legal guidelines regarding debt collection.
o Ensure ethical collection practices without harassment or coercion.
o Report any fraudulent activities or non-compliance cases.