overseeing and managing the day-to-day operations of the housekeeping department. This role ensures that all areas, including guest rooms, public spaces, and back-of-house areas, are clean, well-maintained, and meet established cleanliness standards. The supervisor assigns duties to staff, conducts inspections, and ensures tasks are completed efficiently and professionally.
Key responsibilities include training and guiding housekeeping staff, maintaining inventory of cleaning supplies and linen, and ensuring compliance with hygiene and safety standards. The supervisor also handles guest complaints related to housekeeping services and ensures prompt resolution to maintain high levels of guest satisfaction.
The ideal candidate should have previous housekeeping experience, strong leadership and communication skills, attention to detail, and the ability to multitask. Basic computer knowledge and familiarity with housekeeping management systems are an advantage.