Front Desk Management:
Greet and welcome visitors in a friendly and professional manner.
Direct guests to the appropriate person or department.
Maintain a tidy and organized reception area.
Phone and Email Handling:
Answer and direct incoming phone calls promptly.
Take and relay messages accurately.
Respond to general inquiries via email or phone.
Appointment Scheduling:
Manage and schedule appointments or meetings.
Keep records of visitors and clients.
Administrative Support:
Handle incoming and outgoing mail and packages.
Maintain office supplies and order replacements as needed.
Assist with data entry, filing, and document management.
Customer Service:
Address customer concerns and provide information about company services.
Resolve minor issues or escalate them to the appropriate department.
Security & Compliance:
Ensure visitors sign in and out as required.
Follow company policies regarding confidentiality and security procedures.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.
Friendly and professional demeanor.
Ability to handle stressful situations calmly and effectively.