Responsibilities
Administration & Business Operations:
Oversee daily administrative tasks to ensure efficient company operations.
Manage office logistics, supplies, vendor coordination, and compliance requirements.
Develop and implement process improvements to enhance operational efficiency.
Billing & Accounts Management:
Supervise billing, invoicing, and payment processing.
Coordinate with the accounts team to ensure financial accuracy.
Monitor expenses, budgeting, and financial reporting.
Hiring & HR Management:
Work closely with HR to recruit, onboard, and train employees.
Handle employee records, payroll coordination, and performance tracking.
Ensure compliance with company policies and labor laws.
Client Handling & Relationship Management:
Serve as the point of contact for client queries and concerns.
Maintain strong relationships with existing and potential clients.
Collaborate with the sales and marketing team to drive customer satisfaction.
Experience: 2-3 years of professional experience in operations, administration, or business management, preferably in a design or service-based company.
Key Skills
Organizational Skills: Strong multitasking and coordination skills with the ability to manage multiple functions across administration, HR, accounts, and client servicing.
Financial Acumen: Basic knowledge of billing, invoicing, budgeting, and financial reporting; ability to work with accounting teams or software (e.g., Tally, QuickBooks, or similar).
HR & Compliance Understanding: Familiarity with recruitment processes, employee lifecycle management, payroll coordination, and statutory HR compliance.
Client Communication: Excellent interpersonal and communication skills, with a customer-first approach to relationship management.
Process Orientation: Ability to identify operational bottlenecks and implement structured solutions for improved efficiency.
Tech-Savvy: Proficiency in MS Office (Excel, Word, PowerPoint) and comfort with digital tools for documentation and communication.
Attention to Detail: High level of accuracy and accountability in handling data, financials, and documentation.
Problem Solving & Adaptability: Proactive mindset with the ability to take initiative, resolve issues independently, and adapt to dynamic work environments.