Role & responsibilities
Meeting with the owner to discuss plans, events, and general estate requirements.
Manage and coordinate a team of 910 support staff, including the cook, nanny, caretaker, driver, housekeeping, gardener, and security personnel.
Prepare duty rosters, assign daily tasks, and ensure optimal performance through hands-on supervision.
Monitor staff attendance, leave schedules, and maintain overall discipline.
Ensure all staff adhere to service quality, hygiene, and behavior protocols within the estate.
Oversee all day-to-day operations of the estate including maintenance, cleanliness, and hospitality arrangements.
Ensure all appliances, utilities, and systems (plumbing, electrical, HVAC, etc.) are functional and serviced regularly.
Plan and supervise any repair work, renovations, or service visits with third-party vendors or contractors.
Manage household inventories including groceries, cleaning supplies, linen, and other essentials.
Monitor expenses and keep accurate records of purchases, maintenance, vendor bills, and staff payments.
Prepare and manage monthly operational budgets and report variances or special requirements to the owner.
Ensure records of assets, warranties, service agreements, and staff records are up-to-date and well-maintained.
Work closely with the owner to understand family preferences, routines, upcoming events, and travel schedules.
Ensure all guest arrivals, stays, and departures are handled professionally with proper arrangements.
Maintain confidentiality and discretion at all times regarding the familys personal matters.