Business development
● Promoting the center in the best possible way by providing customer service excellence to parents and
visitors
● Lead the parent journey, mapping and measuring customer service, at all points supporting the Kido brand promise and encourage parent endorsement, and marketing activities
● Leverage customer feedback to continually improve the center’s service offerings, fostering a culture of continuous improvement.
● Develop and update communication channels, such as newsletters and School Diary, etc in accordance with the Kido Marketing Strategy to promote the center to both existing and new parents
● Promote the center by identifying newsworthy stories for the media and PR opportunities
● Guide and regularly review signages, collaterals, touch points etc., and ensure that the center meets Kido branding guidelines as defined and stipulated by Corporate Office
● Conduct research into the marketplace, monitoring changes and developments
● Monitor competitor activity, analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement.
● Organize parent/community events in order to engage parents at promoting center brand awareness
and enhance enrolments
● Identify and engage with key stakeholders such as local businesses, schools, and community
organizations to build partnerships that support the growth and visibility of the center.
● In conjunction with the Operations Manager and the Corporate Team, assist with the development and
implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing
material, including digital communication is always current
● Data maintenance
● In collaboration with the Operations and Academics team, develop an events calendar to support the
enrolment activities for the academic year
● Activate Corporate tie ups as community creche
Logistics:
● Track and manage Logistics (current stock maintenance and timely procurement towards exhausted
material)
● Ensure timely procurement and distribution of materials to avoid disruptions in daily operations, including ensuring classroom supplies, learning materials, and office equipment are always available
● Oversee bus services provided to the children either by KIDO or any other third party vendor
Staff Management:
● Help in Recruitment for all, Annual performance goals, appraisals, counseling them by offering
corrective advise and action if performance dips
● Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction
● In-service training, workshops to improve staff performance
● Assist in class if necessary and/or arrange for relief staff in the absence of a teacher
● Attendance and leave management
● Regular meets with Teachers and Other School Staff to manage, review progress and effectiveness of
the various programs offered
● Manage parent grievances and concerns promptly in conjunction with the Teachers
Health and safety:
● Follow all the health and safety protocols for children and staff
● Implement protocols for managing and reporting incidents effectively, ensuring compliance with
regulatory requirements and company policies
● Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records
● Provide regular health and safety training for staff, ensuring everyone is well-equipped to handle
emergencies
● Maintain First Aid Box and provide/guide regular First Aid Training
Other Responsibility Areas:
● Coordinate with external vendors for the supply of food, cleaning and other requirements, services,
ensuring high standards of compliance with health and safety guidelines.