We are Hiring
Role : Duty Officer (Shift Manager/Supervisor)
Location: Perambur, Chennai
Job Description – Duty Officer (PVRINOX Cinemas)
Oversee daily cinema operations including ticketing, concessions, and ushering to ensure smooth functioning.
Supervise, guide, and motivate front-line staff while conducting shift briefings and performance monitoring.
Maintain high standards of customer service and resolve customer complaints or special requests efficiently.
Monitor cinema premises to ensure safety, enforce policies, and respond to emergencies as needed.
Manage cash handling, monitor sales, and assist with financial reporting and banking duties.
Conduct regular facility inspections and coordinate maintenance or repair work as required.
Support planning and execution of events and promotions, including crowd and seating management.
Prepare operational reports, maintain incident and performance records, and manage staff scheduling.
Qualifications:
· Education: A degree in hospitality, business management, or a related field is preferred.
· Experience: Previous supervisory experience in a cinema, retail, hospitality, or customer service environment.
· Skills:
· Strong leadership and team management abilities.
· Excellent communication and interpersonal skills.
· Problem-solving and conflict resolution skills.
· Ability to work under pressure and handle multiple tasks simultaneously.
· Basic financial acumen and proficiency with point-of-sale systems.