Customer Interaction: Respond to customer inquiries via chat, email, or phone, assisting with product information and order placements.
Order Processing: Accurately enter customer orders into the system, ensuring all details are correct.
Payment Handling: Process payments securely and confirm transactions with customers.
Inventory Management: Keep track of stock levels and notify relevant teams about low inventory or out-of-stock items.
Order Tracking: Provide customers with updates on their order status and shipping information.
Issue Resolution: Address any issues or complaints related to orders, ensuring customer satisfaction.
Record Keeping: Maintain accurate records of customer interactions, orders, and feedback for future reference.