Business Development Manager

Job Title: Guest Experience Manager – Atlas Homestay

📍 Location: KPHB, Hyderabad                💼 Job Type: Full-time      💰 Salary: Competitive, based on experience

About Us:

Atlas Homestay is a premium serviced apartment brand in Hyderabad, offering high-quality hospitality and personalized guest experiences. We're known for our 5-star service, excellent guest satisfaction, and efficient operations. We're currently looking for a Guest Experience Manager to lead daily guest interactions, coordinate backend operations, and enhance our hospitality standards.

Role Overview:

This is a hybrid role combining hospitality, basic operations, and light admin duties. Your primary focus will be ensuring a 5-star experience for every guest, while also tracking service/maintenance schedules, inventory, and offline payments. Experience with basic decoration setups for guest events is a plus, but not mandatory.

Key Responsibilities:

🔹 Primary Focus (70–80%)

✅ Guest Experience & Hospitality

• Manage guest communication before, during, and after their stay via WhatsApp, phone, and email.

• Send timely pre-arrival, check-in, and checkout reminders.

• Greet guests upon arrival and ensure a smooth check-in process.

• Assist with special guest requests and provide personalized service.

• Monitor guest satisfaction and proactively address concerns.

✅ Operations & Coordination

• Oversee check-in and checkout processes for efficiency.

• Coordinate with housekeeping, maintenance, and valet services.

• Ensure rooms are clean, stocked, and guest-ready at all times.

• Log and track guest feedback, complaints, and incident reports.

✅ Issue Resolution & Maintenance

• Address guest concerns promptly and ensure a quick resolution.

• Report and follow up on maintenance requests with the operations team.

• Maintain an incident log to prevent recurring issues.

✅ Marketing & Reputation Management

• Encourage guests to leave 5-star reviews on Airbnb, Booking.com, and Google.

• Manage guest feedback professionally to maintain a strong online reputation.

• Assist in guest loyalty programs and promotional campaigns.

🔸 Additional Responsibilities (10–20%)

🧾 Inventory & Asset Management

• Maintain a digital inventory for appliances in each unit.
• Schedule routine service for:

·         Lift (monthly)

·         RO filters (3–4 months)

·         AC units (pre-summer/monsoon)

·         Tank cleaning (yearly)

·         Coordinate with vendors and keep service logs updated.

💵 Direct Booking & Payment Tracking

• Log all offline/direct bookings in Google Sheets or Excel.
• Record guest name, stay duration, amount paid, and mode.
• Share weekly payment summaries and other reports with the Management.

🎉 Bonus Skill: Basic Event Setup & Decorations (Guest Request Only)

• Arrange simple balloon setups for birthdays/anniversaries.
• Handle in-house or vendor-managed decorations when requested.
• Ensure pricing and quality meet Atlas Homestay’s standards.

Note: This is a bonus skill and not part of the core job role.

Qualifications & Skills:

✔️ Experience in hospitality, guest relations, or customer service (required).
✔️ Strong communication skills in English, Hindi, and Telugu.
✔️ Friendly, professional, and guest-oriented approach.
✔️ Ability to handle multiple tasks and work under pressure.
✔️ Basic knowledge of WhatsApp, Airbnb, Booking.com, and Excel (preferred).
✔️ Event or decoration experience is a bonus but not mandatory.

Why Join Us?

🏡 Work in a growing premium homestay business.
💰 Attractive salary & perks with growth opportunities.
🌟 Engaging and dynamic work environment.
📞 Direct guest interactions & hands-on hospitality experience.

📢 How to Apply?

📩 Send your resume to atlashomeskphb@gmail.com

📞 Call or WhatsApp +91-7032493290

🚀 Join us and be a part of a guest-focused hospitality business!

#Hiring #GuestExperienceManager #HospitalityJobs #AtlasHomestay #HyderabadJobs #CustomerService #HotelJobs

• It is a Full Time सेल्स / बिझनेस डेव्हलपमेंट job for candidates with 0 - 6+ years Experience.

More about this Business Development Manager job

1. What is the eligibility criteria to apply for this Business Development Manager job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Hyderabad.
3. How many working days are there for this Business Development Manager job?
   Ans: This Business Development Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Business Development Manager job?
   Ans: No, there is no fee applicable for applying this Business Development Manager job and during the employment with the company, i.e., ATLAS HOMESTAYS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Business Development Manager role?
   Ans: There is an immediate opening of 1 Business Development Manager at ATLAS HOMESTAYS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this सेल्स / बिझनेस डेव्हलपमेंट job.
8. What are the timings of this Business Development Manager job?
   Ans: This Business Development Manager job has 09:00 AM - 06:00 PM timing.