DIRECT CUSTOMER RELATIONSHIP MANAGER

Job Summary:

We are looking for a dedicated Customer Relationship Manager (CRM) to oversee customer interactions, ensure service satisfaction, and maintain long-term customer relationships at our bike service center. The ideal candidate will be responsible for handling customer queries, managing service follow-ups, and improving customer experience.

Key Responsibilities:

✅ Customer Engagement & Service:

• Act as the primary point of contact for customers at the service center.

• Greet customers, understand their service requirements, and provide necessary guidance.

• Ensure timely communication regarding service updates, costs, and estimated completion times.

• Address and resolve customer complaints efficiently.

✅ Service Coordination:

• Work closely with service advisors and technicians to ensure smooth service operations.

• Schedule and manage service appointments, ensuring minimal wait time for customers.

• Provide proactive updates to customers about their bike’s service status.

✅ Customer Retention & Relationship Management:

• Follow up with customers post-service to ensure satisfaction.

• Maintain customer records, including service history and preferences.

• Implement loyalty programs, discounts, or special offers to retain customers.

✅ Sales & Upselling:

• Recommend additional services, accessories, or upgrades based on customer needs.

• Promote periodic service packages, AMC (Annual Maintenance Contracts), and insurance renewals.

✅ Feedback & Process Improvement:

• Collect customer feedback and work on improving service quality.

• Analyze customer complaints and suggest improvements in service operations.

Qualifications & Skills:

🔹 Educational Qualification:

• Bachelor’s degree or Diploma in Business Administration, Marketing, or a related field (preferred but not mandatory).

🔹 Experience:

• 1-3 years of experience in customer service, sales, or a similar role (preferably in the automobile or bike service industry).

🔹 Key Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Basic knowledge of bike maintenance and servicing is an advantage.

• Proficiency in CRM software and Microsoft Office Suite.

Perks & Benefits:

✔ Competitive salary with incentives
✔ Performance-based bonuses
✔ Employee discounts on bike services and accessories
✔ Growth and career development opportunities

If you are passionate about customer service and the automobile industry, we would love to have you on our team!

• It is a Full Time सेल्स / बिझनेस डेव्हलपमेंट job for candidates with 6 months - 2 years of experience.

More about this DIRECT CUSTOMER RELATIONSHIP MANAGER job

1. What is the eligibility criteria to apply for this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 दरमहा that depends on your interview. It's a फुल टाईम job in Chennai.
3. How many working days are there for this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: This DIRECT CUSTOMER RELATIONSHIP MANAGER job will have 6 working days.
4. Are there any charges applicable while applying or joining this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: No, there is no fee applicable for applying this DIRECT CUSTOMER RELATIONSHIP MANAGER job and during the employment with the company, i.e., HAMMER MODS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this DIRECT CUSTOMER RELATIONSHIP MANAGER role?
   Ans: There is an immediate opening of 1 DIRECT CUSTOMER RELATIONSHIP MANAGER at HAMMER MODS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this सेल्स / बिझनेस डेव्हलपमेंट job.
8. What are the timings of this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: This DIRECT CUSTOMER RELATIONSHIP MANAGER job has 09:00 AM - 07:00 AM timing.