Relationship Manager

ग्रेजुएट आणि त्याहून अधिक

All genders

09:00 AM - 05:00 PM | 6 days working

PAN Card, Aadhar Card, Bank Account

Relationship Manager
Key Responsibilities:
1. Client Relationship Management:
o Build and maintain long-term relationships with clients to ensure high customer satisfaction.
o Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly.
2. Business Development:
o Identify potential business opportunities and upsell/cross-sell company products and services to existing and new clients.
o Conduct market research to stay updated on industry trends and competitors.
3. Customer Support:
o Handle client queries, resolve complaints, and escalate unresolved issues to the relevant departments.
o Conduct periodic reviews and feedback sessions with clients to ensure alignment with their expectations.
4. Coordination & Collaboration:
o Liaise with internal teams (sales, operations, and support) to deliver seamless service to clients.
o Coordinate with management for strategic planning to enhance the client experience.
5. Reporting & Documentation:
o Prepare and present regular reports on client accounts, feedback, and business opportunities.
o Maintain a detailed record of client interactions and progress.
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Key Requirements:
1 Experience:
o Proven experience in relationship management, sales, or account management.
o [Optional] Industry-specific experience (e.g., banking, real estate, or technology).
2 Skills:
o Strong interpersonal and communication skills.
o Excellent problem-solving abilities and attention to detail.
o Proficiency in CRM tools and basic computer applications (e.g., MS Office).