We are looking for an enthusiastic and customer-oriented Inbound Telecaller to join our real estate team. The ideal candidate will handle incoming calls, provide information to potential clients, assist with property inquiries, and help facilitate smooth communication between clients and the sales team.
Key Responsibilities:
Answer inbound calls from potential clients and provide information about available properties.
Address customer inquiries regarding property features, pricing, location, and other related details.
Qualify leads by asking relevant questions and identifying customer needs.
Maintain a thorough understanding of the company’s properties and services.
Schedule property viewings and appointments for clients with the sales team.
Follow up with leads and provide additional information as needed.
Maintain accurate records of all calls and interactions in the CRM system.
Resolve customer complaints or concerns in a professional manner.
Work closely with the sales and marketing teams to meet company objectives.
Ensure a high level of customer satisfaction and build long-term relationships with clients.
Required Skills and Qualifications:
Proven experience as an inbound telecaller or in a similar customer service role.
Strong communication and interpersonal skills.
Good knowledge of the real estate market is a plus.
Ability to work in a fast-paced environment and handle a high volume of calls.
Strong organizational skills and attention to detail.