Job Description
Function: Sales and Business → Sales / Business Development
Direct SalesSalesTelecalling
The Telesales & Service Associate of Dream Alliance Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Responsibilities:
Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements.
Requirements:
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills - English / Regional language
Telemarketing / Selling Skills
Basic computer skills - MS Excel, Word
Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
Minimum of 6 Months experience in Telesales / Telecalling / Telemarketing / Direct Sales