Telesales

ग्रेजुएट आणि त्याहून अधिक

All genders

09:00 AM - 06:00 PM | 6 days working

 Prospecting with suspect leads. A suspect is a person who has still not decided on taking
a loan.
 Converting a suspect to a prospect. This involves the following:
- Establishing contact with the prospect, this could involve several calls and may need a
call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion
 Basis feedback from the prospect, seek interventions from the senior sales resource or
by your own-self in satisfying customer needs with the objective of converting the
prospect to a customer.
 Responsible for conversion of suspects to prospects to customers.
 Provide support to the sales team in increasing conversions by:
- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer
in providing feedback, seeking feedback from him on your performance
 Responsible for complete knowledge of company products and policies as well as those
of competition.
 Responsible for quality of the conversation, which entails the following:
- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
 Ability to handle objections.

 Updating the software. One must capture their conversation with the customer
effectively such that a third person is able to carry on the conversation with the
customer where they left off.
 Generating References: The quality of conversation and ability to connect with the
customer is also reflected in the number of references that they generate.
 Providing market feedback to the supervisor: It is important to share with one’s
supervisor any trends that one comes across whilst speaking to a prospect. Examples

could be objections from prospects regards the processing fee being charged by us vis-à-
vis the same being charged by a specific competitor.