Service advisor

Key Responsibilities:

• Customer Interaction: Greet customers upon arrival and listen attentively to their vehicle-related concerns or service requests.

• Service Consultation: Provide expert advice and explain recommended services, repairs, or maintenance based on customer needs and vehicle condition.

• Estimate Creation: Accurately prepare service estimates, including parts and labor costs, and discuss them with customers to gain approval before work begins.

• Appointment Scheduling: Schedule service appointments and manage the service department’s workflow to ensure timely and efficient service delivery.

• Work Coordination: Liaise with technicians and other service staff to ensure all work is completed according to customer requirements and within the agreed-upon time frame.

• Customer Updates: Keep customers informed about the status of their vehicles, including any unexpected delays, additional services required, or issues identified during the service process.

• Problem Resolution: Address customer complaints or concerns regarding services, ensuring customer satisfaction and loyalty.

• Sales and Upselling: Promote additional services, such as recommended maintenance or new vehicle upgrades, ensuring customers are informed of necessary work while maintaining trust.

• Invoice Preparation: Prepare and present invoices to customers, detailing all services performed, parts replaced, and charges incurred.

• Follow-up: Conduct follow-up calls or emails with customers to ensure satisfaction with the service and to encourage repeat business.

• Quality Control: Ensure that all services meet the dealership’s or service center’s quality standards before vehicles are returned to customers.

• Maintain Service Records: Keep detailed and accurate service records for each customer and vehicle, ensuring that all data is up to date and readily accessible.

• Inventory Management: Work with the parts department to ensure that required parts are available for scheduled services, and track part orders and availability.

• It is a Full Time टेक्नीशियन job for candidates with 2 - 3 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹40000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Lucknow.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., TATA MOTORS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 1 Service advisor at TATA MOTORS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this टेक्नीशियन job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.