Service advisor

Key Responsibilities:

• Customer Interaction: Greet customers upon arrival and listen attentively to their vehicle-related concerns or service requests.

• Service Consultation: Provide expert advice and explain recommended services, repairs, or maintenance based on customer needs and vehicle condition.

• Estimate Creation: Accurately prepare service estimates, including parts and labor costs, and discuss them with customers to gain approval before work begins.

• Appointment Scheduling: Schedule service appointments and manage the service department’s workflow to ensure timely and efficient service delivery.

• Work Coordination: Liaise with technicians and other service staff to ensure all work is completed according to customer requirements and within the agreed-upon time frame.

• Customer Updates: Keep customers informed about the status of their vehicles, including any unexpected delays, additional services required, or issues identified during the service process.

• Problem Resolution: Address customer complaints or concerns regarding services, ensuring customer satisfaction and loyalty.

• Sales and Upselling: Promote additional services, such as recommended maintenance or new vehicle upgrades, ensuring customers are informed of necessary work while maintaining trust.

• Invoice Preparation: Prepare and present invoices to customers, detailing all services performed, parts replaced, and charges incurred.

• Follow-up: Conduct follow-up calls or emails with customers to ensure satisfaction with the service and to encourage repeat business.

• Quality Control: Ensure that all services meet the dealership’s or service center’s quality standards before vehicles are returned to customers.

• Maintain Service Records: Keep detailed and accurate service records for each customer and vehicle, ensuring that all data is up to date and readily accessible.

• Inventory Management: Work with the parts department to ensure that required parts are available for scheduled services, and track part orders and availability.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹40000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Lucknow.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., TATA MOTORS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 1 Service advisor at TATA MOTORS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this टेक्नीशियन job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.