BPO Telecaller

Job Description:

Position: Customer support executive (Telecalling)

Type: Full-Time

Role Overview:

your primary responsibility will be to reach out to potential and existing donors via phone calls to solicit donations, cultivate relationships, and generate financial support for our cause. Your ability to engage with donors, build rapport, and effectively communicate our mission over the phone will be key to the success of our fundraising efforts.

Key Responsibilities:

• Telecalling Fundraising: Make outbound calls to potential donors and existing supporters to raise funds for the organization. Engage with individuals, explain the mission, and ask for contributions or ongoing support.

• Donor Cultivation: Build and maintain relationships with donors through consistent phone calls. Provide them with updates on how their contributions are making an impact, and encourage ongoing support.

• Data Entry & CRM Updates: Accurately record donor information, interactions, and donations in the CRM system after each call. Keep donor records up to date and manage call follow-ups as needed.

• Follow-Up Calls: Conduct follow-up calls with donors who have expressed interest in giving but have not yet donated. Provide any additional information they may need to encourage them to donate.

• Reporting & Feedback: Report daily and weekly progress to the Fundraising Manager, including donation amounts raised, number of calls made, and any donor feedback.

Experience:

• Experience: Minimum of 1-2 years of experience in telesales, telemarketing, or fundraising via telecalling. Prior experience in fundraising for non-profits is highly preferred.

• Communication Skills: Excellent verbal communication skills. Ability to convey the organization’s mission clearly and persuasively over the phone.

• Sales or Fundraising Background: A background in sales or telemarketing with a proven track record of successfully engaging with customers or donors via phone is a must.

• Target-Oriented: Comfortable working toward fundraising targets and achieving daily/weekly goals.

• Organizational Skills: Strong attention to detail and ability to manage multiple calls and follow-ups efficiently.

• Tech-Savvy: Proficient in using CRM systems to track donor information and manage calls. Familiarity with telecalling platforms is a plus.

Preferred Skills:

• Experience working with non-profit fundraising campaigns via telecalling.

• It is a Full Time टेलिसेल्स / टेलिमार्केटिंग job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., SAFEHANDS SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 6 BPO Telecaller at SAFEHANDS SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this टेलिसेल्स / टेलिमार्केटिंग job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.