Customer Care Executive

Sales Type:

Languages: Hindi

ग्रेजुएट आणि त्याहून अधिक

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job description: Customer Care Executive Job Title: Customer Care Executive Location: Dehradun, Uttarakhand Position Summary: We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will have a passion for delivering exceptional customer service, resolving issues efficiently, and maintaining high levels of customer satisfaction. As a Customer Care Executive, you will be the primary point of contact for our customers, helping them with inquiries, complaints, and providing them with information about our products and services.Key Responsibilities:Customer Interaction: Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner.Issue Resolution: Address customer complaints and resolve issues promptly and efficiently, escalating complex cases to higher authorities when necessary.Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information to customers.Follow-up: Ensure timely follow-up on customer interactions, providing updates and resolutions as needed.Documentation: Record and update customer information in the company’s CRM system, ensuring accuracy and completeness.Feedback: Gather and report customer feedback to help improve products, services, and customer experience.Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Technical Support, to ensure customer issues are resolved efficiently.Adherence to Policies: Ensure compliance with company policies, procedures, and standards in all customer interactions.Qualifications:Education: High school diploma or equivalent required; Bachelor’s degree preferred.Experience: Minimum of 1-2 years of experience in customer service or a related field.Skills:Excellent communication skills, both verbal and written.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment and manage multiple tasks simultaneously.Proficiency in using CRM software and other customer service tools.Patience, empathy, and the ability to remain calm under pressure.Key Competencies:Customer Focus: Passionate about providing outstanding service and creating a positive customer experience.Adaptability: Flexible and able to adapt to changing customer needs and priorities.Team Player: Collaborative and able to work effectively within a team environment.Time Management: Ability to prioritize tasks and manage time efficiently.Technical Proficiency: Comfortable with using technology and able to quickly learn new systems.