❖ Handle inbound customer calls and address their queries.
❖ Understand and fulfil customer needs for satisfaction.
❖ Build trust through clear and interactive communication.
❖ Provide accurate information using proper tools.
❖ Resolve complaints promptly and offer appropriate solutions.
❖ Follow up to ensure issue resolution.
❖ Maintain records of customer interactions and accounts.
❖ Adhere to communication guidelines and policies.
❖ Go the extra mile to engage and delight customers.