Telecaller

Sales Type: B2B Sales

Languages: Tamil

12वी पास आणि त्याहून अधिक

Females Only

6 days working | Day Shift

Job Benefits: Meal

Pre-Call Preparation
Target Audience Identification:

Define customer segments: Understand your ideal customer profile (ICP) and target them based on demographics, buying behavior, industry, etc.
Lead Qualification:

Utilize CRM tools to segment and filter leads.
Qualify leads using the BANT (Budget, Authority, Need, Timing) or CHAMP (Challenges, Authority, Money, Prioritization) method.
Sales Script Development:

Create a detailed script for calls, with variations for different customer personas.
Include key selling points, product benefits, handling objections, and closing techniques.
Product Knowledge:

Ensure thorough understanding of the product/service features, benefits, and unique selling points (USPs).
Understand common objections and prepare effective responses.
CRM & Tools Setup:

Use CRM to track customer data, previous interactions, and next steps.
Ensure communication tools (phone systems, email templates, dialers) are set up.
2. Initial Contact
Introduction:

Begin by introducing yourself and your company.
Confirm if the customer is available to talk and ask if it’s a good time to discuss.
Qualifying Questions:

Ask key questions to gauge interest, needs, and readiness to purchase.
Example: “I wanted to learn about your current [problem/challenge], how are you currently managing that?”
Pitch the Value Proposition:

Share how your product or service solves a specific pain point or addresses a challenge.
Focus on benefits over features.
3. Needs Assessment
Engage in Dialogue:

Listen actively to the customer’s needs, challenges, and objectives.
Ask open-ended questions to deepen your understanding of their requirements.
Emphasize Empathy:

Empathize with the customer’s situation to build rapport.
Show you care about their problem by aligning your solution with their need.
Pain Points and Solutions:

Identify pain points and tailor your solution to address them specifically.
Example: “I understand that [pain point], and here’s how we can help…”
4. Product/Service Presentation
Tailor the Pitch:

Present the product/service in a way that highlights its relevance to the customer’s specific needs.
Focus on the unique benefits that would directly help solve the customer's problem.
Social Proof/Testimonials:

Share success stories or case studies that demonstrate the product’s effectiveness.
Highlight customer testimonials or user experiences.
Overcoming Objections:

Expect objections and handle them professionally. Common objections include price, timing, and competition.
Use objection-handling techniques: acknowledge, empathize, reframe, and provide solutions.
5. Closing the Sale
Trial Close:

Ask for small commitments to gauge readiness to purchase.
Example: “Does this sound like a solution that could work for you?”
Reinforce Benefits:

Summarize key benefits that directly address their needs.
Reaffirm that your solution provides value and fits within their budget.
Ask for the Sale:

Use a direct approach, such as: “Are you ready to get started with this solution today?”
Alternatively, use an assumptive close: “I’ll go ahead and schedule the setup for you.”