Key Responsibilities:
Outbound Calling: Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make a purchase or schedule an appointment.
Inbound Call Handling: Answering customer inquiries, addressing concerns, and resolving complaints.
Lead Generation: Identifying and qualifying potential customers.
Sales & Persuasion: Persuading customers to make a purchase or schedule an appointment.
Customer Relationship Management: Maintaining accurate records of customer interactions in a database, following up with leads, and ensuring customer satisfaction.
Meeting Sales Targets: Contributing to team performance and meeting sales goals.
Documentation: Maintaining records of customer interactions and documentation based on telecalling conversations.
Essential Skills:
Communication: Excellent verbal communication and persuasive skills.
Listening: Good listening skills to understand customer needs and concerns.
Customer Service: Strong customer service skills to handle inquiries and resolve complaints.
Interpersonal: Good interpersonal skills to build rapport with customers.
Sales: Ability to close sales deals effectively.
Knowledge: Understanding of the products or services being promoted.
Computer Skills: Basic computer skills for data entry and record-keeping.
Additional Responsibilities (depending on the role):
Routing Opportunities: Routing customer inquiries to the appropriate department.
Market Research: Staying informed about market trends and competitor activities.
Appointment Scheduling: Scheduling appointments for field sales teams or property viewings.
Data Management: Updating customer information and tracking progress in CRM systems.
Sales Support: Providing pre-sales support to the sales team and coordinating appointments.