Career Academy
Job Summary:
Proactive and persuasive Telecaller with 1 year of experience in outbound and inbound calling, lead generation, and customer engagement. Proven ability to effectively communicate with potential clients, resolve inquiries, and support enrollment or sales processes. Adept at maintaining CRM data and achieving daily and monthly calling targets.
Key Responsibilities:
Made outbound calls daily to prospective students/clients
Provided detailed information about courses, programs, or services offered
Handled customer queries and provided prompt resolutions to improve satisfaction
Maintained accurate records of conversations and follow-ups using CRM tools
Scheduled and confirmed appointments for counseling or sales teams
Met and exceeded weekly targets for lead conversion and follow-ups
Built rapport with clients to ensure customer retention and positive word-of-mouth
Worked closely with the sales and admissions team to support overall targets
Key Skills:
Strong verbal communication
Customer relationship management
Lead generation and follow-up
Time management
Basic computer and data entry skills
Problem-solving and patience