Skills and Qualifications:
Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers.
Interpersonal Skills: Ability to build rapport and establish positive relationships with customers.
Customer Service Skills: Patience, empathy, and the ability to handle difficult customer interactions.
Sales Skills: Understanding of sales techniques and the ability to close deals.
Key Responsibilities:
Outbound Calling:
Making calls to potential and existing customers to promote products or services, gather information, and generate leads.
Customer Interaction:
Handling inbound calls, addressing customer inquiries, resolving issues, and providing support.
Sales Generation:
Contributing to sales targets by converting leads into sales, understanding customer needs, and offering appropriate solutions.
Record Keeping:
Maintaining accurate records of customer interactions, including call logs, notes, and follow-up actions.
Following Scripts:
Adhering to company guidelines and using provided scripts effectively during telecalling.
Building Relationships:
Developing rapport with customers and building positive relationships to foster loyalty and repeat business.
Meeting Targets:
Meeting individual and team targets related to sales, calls, and customer satisfaction.