The Team Leader – Health Insurance is responsible for leading a team of health insurance professionals, ensuring performance targets are met, and maintaining high levels of customer satisfaction. The role involves supervising, mentoring, and motivating team members while ensuring compliance with company policies and industry regulations.
Supervise, guide, and support a team of health insurance agents or customer service representatives.
Assign tasks and monitor daily team activities to ensure efficiency.
Conduct regular team meetings to provide updates, share best practices, and resolve challenges.
Act as a point of escalation for complex customer inquiries or complaints.
Track team performance against key metrics (e.g., sales targets, call handling time, policy issuance rates).
Provide regular feedback and coaching to improve team effectiveness.
Organize training sessions to enhance knowledge of health insurance products and customer service skills.
Ensure the team delivers exceptional customer service and meets client expectations.
Support team members in converting leads into policy sales (if applicable).
Monitor compliance with underwriting policies, claims procedures, and industry regulations.
Prepare and analyze performance reports for management review.
Ensure all team activities comply with company policies and health insurance industry standards.
Keep updated with regulatory changes and communicate necessary updates to the team.