1 - Contacting potential or existing customers to inform them about a product or service using scripts
2 -Answering questions about products or the company
3 - Asking questions to understand customer requirements and close sales
4 -Direct prospects to the field sales team when needed
5- Enter and update customer information in the database
6 - Take and process orders in an accurate manner
7 -Handle grievances to preserve the company’s reputation
8 - Go the “extra mile” to meet sales quota and facilitate future sales
9 - Keep records of calls and sales and note useful information