Receiving and preparing inventory:
Unloading packages from delivery trucks and preparing them for sorting and routing.
Sorting and scanning packages:
Utilizing technology like smartphones and handheld devices to scan packages, sort them by delivery area, and assign them to specific drivers.
Building and moving pallets and packages:
Constructing and moving pallets and packages to ensure efficient workflow and accurate delivery.
Following prompts and instructions:
Adhering to visual prompts and instructions provided on screens to perform tasks accurately.
Customer Service (Delivery Station Customer Service Associate):
Providing real-time customer support:
Offering assistance to customers within the delivery station to address inquiries and ensure timely deliveries.
Connecting customers with experts:
Referring customers to specialists who can provide accurate and up-to-date information about their packages.
Facilitating re-deliveries:
Helping customers arrange re-delivery attempts for packages that may have been missed.
Confirming delivery details:
Contacting customers to confirm crucial delivery details and prevent delays.