Patient Care

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Brief Role Description:
Narayana Health is in the process of setting up a strategic team tasked with
bringing
healthcare closer to patients. The initiative involves setting up primary and
secondary care services that are easily accessible to patients and are supported by hyperresponsive processes built to keep patient needs and satisfaction at the center of focus. The initiative aims to bridge the gap between Narayana Health’s in
hospital offering and patient’s everyday healthcare needs and provide patients
access to a continuum of care tailored to their own specific healthcare needs.
The primary role o
f the Patient Care Coordinator is to deliver Care by coordinating
between patients on the provider’s daily schedule and by proactive interventions.
Will act as a conduit for the transmission of information between providers
and Customers.
Will coordinate with
Medical and Support services for all Customers.
Will facilitate information flow and referral services for
customers to address
their medical and psychosocial needs.
Key Responsibilities:

Facilitate care by coordinating with the customers for visits and future
healthcare needs and ensure that proper care is provided to each customer
as required.

Handle calls from customers. Resolve the reason for the call or route it to the
respective department as required in a timely manner.

Provide an effective communication link between customers and medical
staff, including relaying messages from providers, gathering information
from patients for providers, etc.
Support in the medication refill process
Ensure that information goes when
and where it is needed.
Coordination with clinical and non
clinical support services (Laboratory, OT,
Admission, Billing, House Keeping, Pharmacy) to facilitate Care.
Ensure that all customers are tracked, and data entered into
the
systems for follow up and reporting.
Coordinate with the medical staff to ensure that case management services
are provided to customers with complex medical and/or psychosocial
problems.
Work with the medical staff to develop, implement and carry out
improvement programs
Act proactively in the quality improvement program.
Perform other duties as assigned by relevant authorities.
What is the profile of the person who will be successful in this role?
Proficiency in verbal communication
English and Kannada/Hindi. Any local
Language proficiency is an added advantage.
•
Qualification
–
Graduate/Postgraduate.
•
Experience
–
0 to 2 Years.
•
Demonstrated ability to work effectively in a team environment.
•
Demonstrated problem
-
solving skills in a
complex environment.
•
Demonstrated effective interpersonal relations and customer service skills.
•
Good organizational and time management skills
.
•
Good working knowledge of local social service resources or skills to acquire
and use this knowledge and inform
ation expeditiously.
•
Ability to work effectively with people from diverse cultures and diverse
socioeconomic situations.
•
Basic
knowledge of
Microsoft Word, and MS Excel and ability to use other
computer programs and applications in ways that facilitate
panel
management.