Front Desk Executive

Key Tasks & Responsibilities

Guest Check-in/Check-out Procedures

• Create a warm, welcoming atmosphere for arriving guests

• Execute efficient check-in procedures, including reservation verification and POD

assignment

• Process payments and handle billing inquiries professionally

• Provide detailed information about Nap Junction amenities and services

Check-out Process:

• Reviewing room charges and billing, ensure smooth checkout experiences with

accurate billing

• Handling any disputes or adjustments

• Collecting POD keys

• Arranging transportation if needed

• Getting feedback about the stay – google reviews, on OTA platforms

Daily Operations Management

• Maintain real-time inventory of available Pods

• Coordinate closely with housekeeping on Pod cleaning status

• Handle guest inquiries, special requests, and concerns promptly

• Manage wake-up call system

• Monitor and respond to guest communications via phone, email, and in-person

• Perform currency exchange services (if applicable)

• Promoting and selling add-on services such VR experience, Massage chair, etc.

Administrative Responsibilities

• Execute accurate shift handover procedures

• Maintain precise cash handling and reconciliation

• Update guest profiles with preferences and history (attention to detail

• Manage the lost and found system

• Generate daily revenue and occupancy reports?

• Process room rate adjustments when authorized

• Maintain security of guest information

Emergency Response

• Serve as first point of contact during emergencies

• Coordinate with security personnel

• It is a Full Time Receptionist job for candidates with 1 - 6+ years Experience.

More about this Front Desk Executive job

1. What is the eligibility criteria to apply for this Front Desk Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Front Desk Executive job?
   Ans: This Front Desk Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Executive job?
   Ans: No, there is no fee applicable for applying this Front Desk Executive job and during the employment with the company, i.e., 360 DEGREE ECS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Executive role?
   Ans: There is an immediate opening of 1 Front Desk Executive at 360 DEGREE ECS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Executive job?
   Ans: This Front Desk Executive job has 09:00 AM - 06:00 PM timing.