Key Responsibilities:
Patient Reception and Customer Service:
Greet patients and visitors in a friendly and professional manner.
Answer phone calls, take messages, and direct calls appropriately.
Address patient inquiries and concerns promptly and effectively.
Maintain a clean and organized reception area.
Appointment Scheduling and Management:
Schedule, confirm, and reschedule patient appointments.
Manage patient flow and minimize wait times.
Update patient records with accurate information.
Administrative Tasks:
Process patient check-in and check-out procedures.
Collect patient information, including insurance details.
Maintain accurate and organized patient files.
Handle billing and payment inquiries.