Front Desk Executive

Job Title: Front Office Executive – Indoor Amusement Centre
Location: S.No. 181, Tupe Patil Rd, Amanora Mall, Lower Ground Floor, Wb-lg-01, Pune 411028
Position Type: Full-Time

About Us:

SkyJumper Sports and Amusements Pvt Ltd is India’s fastest-growing Indoor Amusement Center chain, operating under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 18 locations in 13 cities. We provide families and friends with unforgettable experiences through attractions like Trampoline Parks, Soft Play Zones, Bowling, Laser Tag, and more.

Job Overview:

As the Front Office Executive, you’ll be the first point of contact for our guests—responsible for delivering a warm welcome, managing bookings, handling guest queries, and ensuring a seamless entry and exit experience. This role is essential for maintaining the highest levels of guest satisfaction and professionalism.

Key Responsibilities:

• Guest Welcome & Assistance: Greet guests with a friendly attitude, guide them through entry processes, and answer any inquiries regarding services, pricing, and policies.

• Ticketing & POS Operations: Handle cash, card, and digital transactions accurately through the Point of Sale system.

• Booking Management: Coordinate online and walk-in bookings, group reservations, and birthday/event schedules.

• Guest Issue Resolution: Address and escalate customer concerns promptly to ensure satisfaction and retention.

• Communication Coordination: Answer phone calls, manage emails, and relay information effectively within departments.

• Upselling Services: Promote packages, merchandise, and add-on experiences to maximize guest value and revenue.

• Clean & Organized Reception: Maintain a neat, visually appealing front desk area in line with brand standards.

• Compliance & Safety Awareness: Ensure front-desk operations follow safety and company protocols.

Qualifications:

• Graduate (Bachelor’s degree preferred but not mandatory).

• 1-3 years of front desk, customer service, or hospitality experience (experience in amusement centres or hotels is a plus).

• Strong communication skills in English and Hindi.

• Tech-savvy with experience in POS software and MS Office.

• Warm, approachable, and service-oriented personality.

• Ability to multitask and stay composed under pressure.

• Flexible to work on weekends, holidays, and rotational shifts.

What We Offer:

• Competitive salary and incentives.

• Fast-paced, vibrant work environment.

• Career growth and internal promotion opportunities.

• Employee discounts on attractions and merchandise.

How to Apply:

Send your resume to hr@skyjumpertp.com with the subject line:
"Front Office Executive Application – [Your Name]"
Let us know why you’re a great fit for our fun and energetic team!

https://skyjumpertrampolinepark.zohorecruit.in/jobs/Careers

• It is a Full Time Receptionist job for candidates with 2 - 3 years of experience.

More about this Front Desk Executive job

1. What is the eligibility criteria to apply for this Front Desk Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Front Desk Executive job?
   Ans: This Front Desk Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Executive job?
   Ans: No, there is no fee applicable for applying this Front Desk Executive job and during the employment with the company, i.e., DEFENCE BAKERY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Executive role?
   Ans: There is an immediate opening of 1 Front Desk Executive at DEFENCE BAKERY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Executive job?
   Ans: This Front Desk Executive job has 09:00 AM - 06:00 PM timing.