Front Desk Receptionist

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF

Act as the primary point of contact for pet owners, ensuring they feel comfortable and well-guided.
Attend to clients promptly, minimizing waiting times to under 10 minutes.
Schedule and manage appointments efficiently, optimizing time slots based on the type of visit.
Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.
Place reminder calls to clients a day prior to their scheduled appointments.
Answer phone calls courteously, encourage appointment scheduling, and address inquiries effectively.
Maintain and follow up on a missed call log to secure future appointments.

Accurately relay messages to relevant veterinary staff.
Assist with registration, paperwork, and appointment verification upon patient arrival.
Process payments, issue receipts, and ensure accurate record-keeping during check-out.
Maintain a clean, organized, and welcoming waiting area.
Monitor and communicate wait times to clients to ensure a positive experience.

Keep detailed call histories and document all patient and appointment details.
Handle medical records per clinic policies and privacy regulations.
Manage cash transactions, reconcile daily payments, and prepare financial reports.
Provide basic information about the clinic's services and general pet care resources.

Perform general office tasks, including photocopying, filing, and inventory maintenance.
Understand and execute emergency protocols, including contacting relevant services when required.