Front Desk Receptionist

ob description

Job Summary:

Ministry of Skin is seeking a friendly and professional Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication and organizational skills, with a strong ability to multitask and prioritize duties effectively. As the face of our clinic, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment for all.

Key Responsibilities:

1.⁠ ⁠Patient Experience & Reception Management

Greet and assist patients with a warm, professional approach.

Ensure a smooth check-in and check-out process.

Provide information about treatments, pricing, and appointment availability.

Maintain a high standard of hospitality to create a luxurious patient experience.

2.⁠ ⁠Appointment Scheduling & Coordination

Manage online and offline appointment bookings efficiently.

Coordinate doctor schedules, treatment slots, and staff availability.

Send appointment confirmations and reminders via WhatsApp, SMS, or calls.

Minimize no-shows by following up with patients before their scheduled visit.

3.⁠ ⁠Sales & Upselling Services

Explain available treatments and recommend additional services or packages based on patient needs.

Promote membership plans, skincare products, and ongoing offers.

Track patient preferences and suggest personalized treatment plans.

4.⁠ ⁠Billing & Payment Management

Handle billing, invoicing, and payment processing accurately.

Maintain records of transactions and update patient accounts.

Address patient queries related to pricing, payment plans, and insurance (if applicable).

5.⁠ ⁠Clinic Operations & Communication

Coordinate with dermatologists, therapists, and management to ensure smooth clinic operations.

Maintain and update patient records and CRM databases.

Ensure the front desk area is clean, organized, and welcoming.

Handle patient feedback and escalate concerns to management if necessary.

6. Performance Metrics & Success Goals

Maintain a 90%+ appointment attendance rate (minimizing cancellations/no- shows).

Increase service upselling by 30% through personalized recommendations.

Ensure 100% accuracy in scheduling, billing, and patient records.

Maintain high patient satisfaction scores through professional service.

Required Skills & Qualifications

Experience in front desk operations, hospitality, or healthcare administration.

Strong communication and interpersonal skills.

Ability to handle multiple tasks efficiently in a fast-paced clinic.

Familiarity with CRM software, digital appointment scheduling, and billing systems.

A professional, well-groomed appearance suitable for a premium aesthetic clinic.

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.

More about this Front Desk Receptionist job

1. What is the eligibility criteria to apply for this Front Desk Receptionist job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Desk Receptionist job and during the employment with the company, i.e., OITS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Receptionist role?
   Ans: There is an immediate opening of 2 Front Desk Receptionist at OITS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job has 09:00 AM - 06:00 PM timing.