Job Description: Guest Service Associate (Restaurant)
Overview:
The Guest Service Associate is responsible for providing exceptional customer service, ensuring a pleasant dining experience for guests, and supporting restaurant operations. They serve as the first point of contact for guests and assist with seating, order-taking, and addressing inquiries.
Key Responsibilities:
Greet and seat guests promptly and courteously.
Manage reservations and waitlists.
Take customer orders accurately and relay them to kitchen staff.
Answer phone calls and assist with inquiries.
Maintain cleanliness and organization of dining areas.
Address guest complaints or concerns in a friendly and efficient manner.
Provide menu recommendations and explain specials.
Ensure a high level of guest satisfaction.