Hotel Receptionist

Job Title: Front Office Executive

Location: Gachibowli

Job Summary:

The Front Office Executive will be the first point of contact for our company, responsible for creating a positive and professional impression. The ideal candidate will have excellent communication skills in English and Hindi, proven experience in customer handling, and a proactive approach to online review collection and documentation.

Responsibilities:

• Reception and Guest Relations:

  • Greet and welcome visitors, clients, and customers with a professional and courteous demeanor.

  • Direct visitors to the appropriate personnel or departments.

  • Manage visitor logs and maintain security procedures.

  • Provide information and assistance to visitors regarding the company, its services, and general inquiries.

• Communication and Correspondence:

  • Answer and direct incoming phone calls promptly and professionally.

  • Handle inquiries and provide information via phone, email, and in-person.

  • Manage incoming and outgoing mail, packages, and deliveries.

  • Draft and prepare correspondence, memos, and other documents.

• Customer Service and Relationship Management:

  • Provide exceptional customer service and address customer inquiries, concerns, and feedback in a timely and effective manner.

  • Build and maintain positive relationships with clients and customers.

  • Ensure customer satisfaction and escalate complex issues to the appropriate department.

• Online Reputation Management:

  • Proactively solicit and collect online reviews from satisfied customers.

  • Monitor online review platforms and respond to customer feedback (positive and negative) in a professional manner.

  • Implement strategies to improve the company's online reputation.

Qualifications and Skills:

• Education:

  • High school diploma or equivalent required; Bachelor's degree preferred.

• Experience:

  • Minimum 1-3 years of experience in a front office, customer service, or related role.

• Language Proficiency:

  • Excellent verbal and written communication skills in English and Hindi are essential.

• Technical Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Familiarity with office equipment (e.g., printers, scanners, phone systems).

• Other Skills:

  • Professional appearance and demeanor.

  • Strong work ethic and a positive attitude.

  • Ability to work independently and as part of a team.

  • Problem-solving skills

• It is a Full Time Receptionist job for candidates with 1 - 4 years of experience.

More about this Hotel Receptionist job

1. What is the eligibility criteria to apply for this Hotel Receptionist job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Hotel Receptionist job?
   Ans: This Hotel Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Hotel Receptionist job?
   Ans: No, there is no fee applicable for applying this Hotel Receptionist job and during the employment with the company, i.e., HOTEL SY INN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Hotel Receptionist role?
   Ans: There is an immediate opening of 1 Hotel Receptionist at HOTEL SY INN
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Receptionist job.
8. What are the timings of this Hotel Receptionist job?
   Ans: This Hotel Receptionist job has 09:00 AM - 06:00 PM timing.