Hotel Receptionist

Diploma and above

Females Only

11:00 AM - 08:00 PM | 6 days working

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Location: Fort, Mumbai

Company: Paraadox Museum Pvt Ltd.

About Paradox Museum: Paradox Museum is a unique and immersive experience that challenges perceptions and ignites curiosity. Our museum offers interactive exhibits and mind-bending illusions that captivate visitors of all ages. We are dedicated to providing an unforgettable experience by combining education, entertainment, and wonder in a dynamic environment.

Job Summary: We are seeking a friendly and enthusiastic Guest Relations Executive to join our team at Paradox Museum. The ideal candidate will be the face of our museum, providing exceptional customer service and ensuring that every visitor has a memorable experience. This role involves greeting guests, managing reservations, providing information about exhibits, and handling guest inquiries and feedback with professionalism and courtesy.

Key Responsibilities:

Guest Welcome and Engagement:
Warmly greet and welcome all visitors upon arrival.
Provide comprehensive information about museum exhibits, attractions, and services.
Engage with guests to enhance their experience and encourage participation in interactive exhibits.
Reservation and Ticketing Management:
Manage and coordinate reservations and group bookings efficiently.
Handle ticket sales, processing payments, and issuing receipts accurately.
Assist guests with booking inquiries both in-person and through various communication channels (phone, email, online platforms).
Customer Service and Support:
Address and resolve guest inquiries, concerns, and complaints promptly and effectively.
Maintain a high level of professionalism and courtesy in all guest interactions.
Gather and record guest feedback to improve service quality and guest satisfaction.
Museum Operations Support:
Collaborate with other departments (e.g., operations, marketing, education) to ensure seamless guest experiences.
Assist in organizing and executing special events, workshops, and promotional activities.
Monitor and ensure the cleanliness and safety of public areas and exhibits.
Administrative Duties:
Maintain accurate records of daily visitor numbers, feedback, and other relevant data.
Prepare and submit regular reports on guest services and operations.
Manage inventory of promotional materials and guest amenities.
Qualifications:

Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
Minimum of 2 years of experience in customer service, hospitality, or a related role.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to interact effectively with a diverse audience.
Proficient in using reservation systems and basic office software (e.g., MS Office Suite).
Ability to handle stressful situations calmly and efficiently.
Exceptional problem-solving and conflict resolution skills.
Fluent in English, Hindi & Marathi; proficiency in additional languages is a plus.
Flexible availability, including weekends, holidays, and evenings as needed.
Personal Attributes:

Passionate about delivering outstanding customer service.
Ability to handle camera for clicking photos & Videos
Energetic and enthusiastic with a positive attitude.
Detail-oriented and organized.
Adaptable and able to work in a fast-paced environment.
Team player with a collaborative mindset.
Interest in art, science, and interactive experiences is desirable.
Job Types: Full-time, Permanent

Schedule:

Day shift
Experience:

total work: 2 years (Preferred)
Work Location: In person

•Speak with the employer• +91 09167949488

Application Deadline: 10/09/2024

Expected Start Date: 15/09/2024